2. Our solutions

Category page

Contact Center
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Improve your customer relationships with a best-of-breed contact center

  • Unified Engagement Suite - Genesys

    Augment your customer experience by orchestrating the entire customer journey
    Orchestrate the entire customer journey as one conversation
    Easily scale and evolve with our future-proof solution
    Enjoy market-leading CRM technology from Genesys

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

  • Unified Engagement Suite - NICE

    A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation
    Connect customer requests to the right agent, across any channel
    Optimize your workforce to keep your team engaged and productive
    Get useful insights on who your customers are thanks to powerful analytics

  • Contact Center Access

    Receive calls from anywhere in the world and manage them in real time
    Provide local and toll-free numbers in over 160 countries to ensure seamless customer engagement and international accessibility
    Manage call routing, assign new numbers and monitor performance with real-time tools via an online portal or API
    Optimize costs with a unified solution that scales with your business needs, backed by the robust Orange global infrastructure

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Anticipate
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Anticipate the latest threats 

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Enhanced connectivity
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Enhance your corporate network with smart control and cloud-native connectivity

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Consultancy and strategy
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Deploy comprehensive solutions with end-to-end support

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Collaboration
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Drive your workplace towards unified communications

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Infrastructures
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Migrate to the cloud with a customized private, public or hybrid IaaS solution

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

  • CX Data Accelerator

    Unlock additional potential of your CX Data
    Assess digital engagement strategies across all channels to identify gaps and opportunities.
    Leverage analytics to refine customer segmentation, content management, and communication strategies.
    Optimize processes to enhance responsiveness, personalization, and digital touchpoints.

  • Customer Data Platform

    Transform customer experiences with data-driven decisions via a unified customer data platform.
    Seamlessly integrate customer data across all sources for a 360-degree view.
    Drive tailored customer interactions with actionable insights.
    Leverage data-driven strategies to optimize campaigns and increase returns.

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

  • CX of the Future Firestarter

    Kickstarting your journey towards seamless and unified customer experiences
    Consolidate your view of CX maturity with industry-specific trends and competitive insights.
    Develop a strategic perspective to set and achieve your CX goals.
    Leverage concrete use cases and actionable steps to deploy state-of-the-art solutions.

Integration and deployment
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Secure the delivery, implementation and adoption of your solutions

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Internet
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Unlock reliable and dynamic Internet access

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Detect and respond
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Detect threats and respond effectively to attacks

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Operations and support
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Reach operational excellence

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Local network
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Manage your local network digitally and autonomously

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization

Protect
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Deploy the right technology and continually manage it to keep your organization secure

  • Live Intelligence

    Optimising the operational efficiency of your team with generative AI
    Optimize the management and utilization of your meeting rooms and workspaces
    Simplify your employees' daily tasks with mobile services
    Deploy the platform across your organization