The three pillars of improved customer experience

Customer experience is the main differentiator in business today, but in a world of constant digital disruption, proliferating channels and…

Co-innovation ecosystems and the maritime opportunity

Innovation has long been the holy grail for many organizations, and the maritime sector is no different. We look at why co-innovation is becoming…

Is servitization the route to sustainable growth in the maritime industry?

Securing a way to deliver sustainable growth is a major focus for all businesses. Does servitization hold the answer for maintaining long-term…

Data intelligence, sustainability and importance of connecting supply and demand

New types of data are revealing new trends and opportunities. As we move through COVID-19 and attempt to return to normal, can the lessons we’ve…

Scaling innovation: you need to do more than talk a good game

A couple of decades ago, business guru Peter Drucker defined innovation as “change that creates a new dimension of performance.” McKinsey then…

The next channel in CX: serving retail customers in the metaverse

To address an ever more demanding and increasingly technology-savvy consumer base, retailers need to keep on evolving their offerings. This means…