Dan Da Costa gives us a preview of today's presentation on cultural diversity at Orange Business Live

In this brief interview recorded on location at Orange Business Live near DC, Dan is coming back on some of the staples of sociological studies.

[infographic] build the new workspace

The new workspace is an exciting topic at the moment, for several reasons. First, you have all the technologies coming together to enable new ways…

[infographic] unifying communications for the changing world of work

Unified Communications is one of those great technological advances that comes at just about the perfect time.

the rising risk of customer satisfaction #OBL12

High customer satisfaction is key to winning and retaining customers. Without superior service, customers sense immediately when they're not getting…

Rich interactions underpin customer interaction lifecycle

Until recently the customer relationship lifecycle was extremely simple.

the new workspace: anywhere, anytime, any device

Technology and the way we work are changing. Being continuously connected is becoming as important as the work we deliver. Whether you're on the…

our top blog posts of 2013

Wrapping up the year is a great time to look back at what has been shared here on our blog and review what topics and posts readers were most…