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Making customer experience a process of continuous improvement
Customer experience (CX) is the next competitive battleground, but it involves more than just gathering data or ensuring good communications with…
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Strategic success: keep your company competitive with constant innovation
Success comes from never sitting still, never resting on your laurels, from always looking to improve. You don’t want your company to be caught and…
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Collaborate to accumulate: why banks are embracing the new workspace
The financial services industry is going through a period of huge disruption. Traditional banks and investment houses need to be more agile, embrace…
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Hail to the chief: why your data officer is now your head of digital value
The role of chief data officer (CDO) has been a byproduct of the digital transformation era, emerging as a vital enabler in the business C-suite. The…
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SD-WAN brings much needed agility to retail banking
Retail banks are facing a continuous onslaught of digital and competitive disruption. To become digital first, customer experience first…