how mobile apps can reconnect customers with the contact center

Customers are increasingly using mobile devices as a first port of call for interacting with companies.

360 degree customer experience

What would make you leave one brand -- your bank or insurer or electricity provider -- to join another? My guess is a poor customer service…

you can’t switch off from universal connectedness

This concept of "connectedness" is the meme of this year's event Orange Business Live (and it's the seventh OBL I've attended). It's about technology…