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The transformation of voice over the years
The last two decades have been a taxing period in the life of a corporate voice/IT telco manager. And just when the disruption seemed under control,…
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the enterprise will be awash in video
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AI promises to change apps forever
Apps have become an intrinsic part of our daily lives, but be prepared to let go of what you know, because apps are about to mutate into something…
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Digital voice: leave the legacy behind
In today’s omnichannel world, businesses communicate with customers through multiple digital channels such as chatbots, SMS and social media. Despite…
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technology to drive five years of radical change
Real Times gathered together several technology experts from different fields, from academia to startup culture, to gauge their view of what…
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Cloud offers silver lining to under-fire retailers
Traditional retailers have been slow adopters of cloud technology due to limited IT budgets and continued investment in legacy infrastructures, but…