Digital voice: leave the legacy behind

In today’s omnichannel world, businesses communicate with customers through multiple digital channels such as chatbots, SMS and social media. Despite…

technology to drive five years of radical change

Real Times gathered together several technology experts from different fields, from academia to startup culture, to gauge their view of what…

Cloud offers silver lining to under-fire retailers

Traditional retailers have been slow adopters of cloud technology due to limited IT budgets and continued investment in legacy infrastructures, but…

5 areas driving innovation in wearables

IDC claims 21 million wearables shipped in Q3 2015 – up 200 percent since the same period last year. We take a look at five areas that are driving…

marketing must embrace real-time, personal and mobile communications

Marketing is core to any company whether it is consumer facing or business to business. However, the practice and theory of marketing has changed…