Analyst Insight: October 2015

Latest research on the Internet of things, digital business strategies, automation and broadband.

Fraud buster: How blockchain can clean up supply chains

According to the Financial Cost of Fraud Report 2019 from tax and risk firm Crowe, fraud costs businesses and individuals around the world in excess…

The race to AI for a better customer experience.

The technology industry A-list is rushing to develop artificial intelligence (AI). Even the White House is in on the act having developed an open…

5 ways to transform retail logistics

When we shop online, we expect goods to be in stock and readily available. That doesn’t always mean next-day delivery, but it does mean getting our…

The secret agent: AI is coming to the contact center

Artificial intelligence (AI) is transforming traditional contact center operations, making them more efficient hubs and freeing up human agents to do…

Top tech trends for 2020

From computer vision to containers, these are a few of the technology trends set to shape the year ahead.

top 5 hidden risks for CIOs

Real Times asks several experts about the hidden risks that should be keeping CIOs up at night.

Biometrics promises to improve the flying experience

82% of airline passengers would like to use a digital passport on their smartphones.