UEFA EURO 2016™: ground-breaking logistics for an outstanding event.

How do you manage 90 palettes of material headed for 11 different sites all over France without getting your lines crossed somewhere?

technology to drive five years of radical change

Real Times gathered together several technology experts from different fields, from academia to startup culture, to gauge their view of what…

Everything in its place: tracking assets digitally

Manufacturing is one of the most asset-intensive industries around. But valuable tools, inventory and vehicles can be difficult and time consuming to…

Inspiring, connecting and transforming in the age of AI

Orange Business executives, experts and partners met with over 500 customers, businesses and public administrations at the latest Orange Business…

Contact center continuity: essential in the COVID-19 crisis

As the COVID-19 emergency continues, virtual contact centers are enabling businesses to integrate home workers into the contact center environment…

India MSC: improving the customer experience worldwide

India Major Service Center supports Orange Business enterprise customers around the globe 24/7.To find out more we spoke to Sandeep Murgai, head of…

Automatic for the people: why intelligent chatbots matter.

Customer service continues to frustrate many consumers as companies struggle to meet their increasingly high expectations. Can chatbots help…

can technology make customers more loyal?

Technology has disrupted many businesses over the past 15 years – music, film and books, to name a few. In spite of these upheavals, the customer…

Finding the competitive edge with digital transformation

Digital transformation isn’t just about improving online presence; it is also about deploying the right technology to improve business processes and…