transformation with Microsoft Lync: six steps to deployment success

Transformation with Microsoft Lync: six steps to deployment success

unified communications sourcing: make the right choice

There are many different ways of procuring unified communications (UC) and the best choice will depend on your organization’s requirements. Do you go…

building the business case for migration to Microsoft Lync

Are users clamoring for new integrated and mobile communications tools?

Building the foundations for the return to the office

The so-called “return to the office” has dominated much of the discourse over the last few months, as companies debate whether they should demand…

Smart talk: why conversational AI is central to contact center evolution

The disruptions of the past year have changed consumer behavior dramatically. According to research, customer calls to contact centers increased by…

Humanizing VIP experience through video

Frequent lockdowns have changed the high street forever with shoppers heading online in droves. But instead of letting customer experience (CX) take…

Putting more WOW into digital customer experience

From text and chat to social media and AI-powered bots, digital channels are buzzing with customers demanding fast, convenient service.

Enabling enterprise collaboration tools in the cloud with SD-WAN

This year has seen an unprecedented shift of workforce migrating to remote working. Yet the challenge for IT departments is to enable a homeworking…

Forward together: what’s next for interaction between human workers and bots?

Over half (52%) of consumers believe artificial intelligence (AI) has a positive effect on their lives, but there remains a lingering fear of how AI…

Continuous improvement: Why teamwork and collaboration drive worker engagement

Research has found that just 16% of workers consider themselves “fully engaged” in their jobs, with a massive 84% of employees defining themselves as…