ciao Knowledge11 ... looking forward to Knowledge12

Summary of Knowledge event around ServiceNow SAAS ITSM...

where to start when building an efficient CMDB/CMS

A CMDB (Configuration Management Database) is seen as a key element in the efficiency of today's IT organization, but the level of effort required…

the importance of configuration management roles in building your CMDB

In my previous blog post, I described some key activities of the configuration management process to provide the expected value add of the CMDB.