Digitising the Contact Centre

Today’s contact centre thrives on speed and efficiency, and efficiency is a product of digitisation. By carefully designing the digital tools…

Introducing new technology to our portfolio: Cisco Webex Contact Center and Cisco Webex Calling

In addition to our existing Cisco-based contact center offers, our service suite now includes Cisco Webex Contact Center, a native cloud contact…

Orange Business named Genesys EMEA Partner of the Year

At the inaugural European Genesys Partner Awards 2019 held in Amsterdam, global communications service provider and integrator Orange Business was…

Cut costs and boost trust with a secure contact center payment solution

Contact centers are increasingly handling direct sales to customers, which means taking payment over voice or digital channels. With rising pressures…