robots as sales assistants! Are you buying it?

We've already seen the digitising the point of sale with touch-screen technology at the tills and it's not uncommon for in-store staff to use tablets…

Making art and culture more accessible with technology

Galleries and museums are no longer passive buildings. They are creative and engaging community spaces, just as Jean Nouvel envisaged with the Louvre…

utilities: from smart metering to the smart grid

One of the most talked about markets for M2M is in the utilities sector. A key driver of this interest is the EU's 20:20:20 target, which mandates a …

Data, the next CX revolution

We are all consumers, and as consumers, our expectations are changing at an increasingly rapid pace. Faced with this unprecedented transformation,…

day 1 schedule: French IT press tour in the Silicon Valley

I have been invited to tour the Silicon Valley with a selection of French journalists from the IT press.

real-time info from the IMDDOS helpdesk

As you've likely already heard, a commercial service for launching distributed denial of service (DDoS) attacks, called IMDDOS, was discovered by…

businesses sending spam: fact or fiction?

While everyone knows about “incoming” spam, spam sent by company networks suffers from a serious lack of communication. Sometimes it’s even a taboo…

how does spam work?

Everyone has come across unsolicited messages in their inbox. OK, so everyone knows about spam, but what is it exactly?

Second Life: players unknowingly recruited for a DDoS attack?

A group of Second Life players were taken for a ride as part of a digital revenge plot.

which applications can access your Facebook, Twitter, LinkedIn and/or Google+ accounts?

Social networks like Facebook, Twitter, LinkedIn and Google+ make it easy to share information with people from different personal and professional…