How to truly listen to customers

Everyone wants to be heard and feel that they have a voice. This is just as true for your customers.  Your contact centre is a crucial tool to show…

Smart road transport is a digital transformation priority

Road transport is a core system of the global economy. In the UK, it accounts for almost 90% of all personal transport and inland freight movements…

Shaping the office of the future

Throughout the evolution of office design over the past 200 years, many innovations have been adopted (and sometimes later discarded) in an effort to…

Location-based services go indoors

Location-based systems have revolutionized the way we live our lives. While most of these have focused on the outdoors, advances in technology mean…

Cloud is home to next generation storage and business continuity

Another increasing trend I am seeing is significant change in business continuity (BC) and disaster recovery (DR) options driven by cloud…

Unified Communications as a Service – the third way?

In this piece I would like to explore a related technology that can be leveraged to disrupt the current landscape and one that I think is a reality…